Return & Refund Policy

Return & Refund Policy – GscneNam™ 🕯️↩️

At GscneNam™, we want every customer to feel confident and satisfied when shopping for home fragrance products and scented living essentials. This Return & Refund Policy outlines the criteria and process for eligible returns and approved refunds on qualifying purchases.

30-Day Return Window

If you are not fully satisfied with your order, you may request a return within 30 days from the delivery date.

Return Eligibility

To qualify for a return, products must remain unused and in their original condition. Whenever possible, returned items should include the original packaging. All return requests must be accompanied by valid proof of purchase, such as an order confirmation email or receipt.

Please note that some items may not be eligible for return due to hygiene standards, safety considerations, or product-specific restrictions.

Return Process

After your return request has been reviewed and approved, the GscneNam™ customer support team will provide instructions for returning the item.

In most cases, return shipping costs are the responsibility of the customer unless the return involves a damaged product, defective merchandise, or a shipping error caused by our team.

Once the returned product is received and inspected, customers will be notified about the refund decision. Approved refunds will be issued to the original payment method used during checkout.

Original shipping charges are generally non-refundable unless the return resulted from an error made by GscneNam™.

Contact Information ✉️

Email: service@gscnenam.com